The evolution of technology has brought about significant changes in operations management, revolutionizing how businesses function and oversee their resources.
In today’s fast-paced work environment, where reliance on user-friendly technology is paramount, organizations must ensure optimal digital experiences for their employees. Disruptions and outages hinder productivity, underscoring the critical role of IT infrastructure in effective service operations.
Here’s how technology optimization can enhance service operations with these four key approaches:
1. Minimize Issues and Outages
Complex digital services often bring potential issues, escalating with their complexity. However, technology optimization, especially AI-powered service operations, can automatically reduce disruptions. Learn how ServiceNow AIOps predicts issues, reduces complexity, and empowers self-service, ensuring smooth business operations.
2. Reduce Remediation Time
IT issues need not linger. AIOps significantly contributes to decreasing case resolution time. ServiceNow’s internal use of AIOps showcases a self-healing IT infrastructure that resolves issues 24/7 before impacting business functions.
3. Remedy Common Challenges
Effectively managing costs and scaling challenges can be daunting. Integrating service and operations management offers a cohesive approach, extracting costs from IT management and expanding service offerings.
4. Strengthen the Employee Experience
As employees increasingly rely on technology, managing service delivery needs strategic solutions. Leverage tools like AI, automation, DevOps, and cloud governance to optimize the service experience.
